I’m seeking a customer-facing support role where I can use my communication skills and troubleshooting experience to assist customers effectively and contribute to a collaborative team environment.
BT
Looking for a job
BERK TAHTA
@berktahta
Customer support specialist with telecom experience who improves resolution rates and CSAT.
TurkeyWhat I'm looking for
I am a customer support specialist with remote telecom experience who consistently meets performance KPIs while handling high-volume inquiries. I improved first-call resolution by 15%, reduced ticket resolution time by 20%, and maintained a 95% CSAT through process improvements and knowledge-base optimization.
I am proficient with CRM systems (Salesforce, HubSpot) and advanced Excel (Pivot Tables, VLOOKUP), and I apply data analysis and reporting to drive operational improvements. I successfully implemented a CRM logging template, volunteered to audit and restructure 50+ knowledge-base articles, and created onboarding and process documentation that reduced reliance on senior staff.
I communicate professionally in English (IELTS Academic 6.5) and bring strong remote-work discipline, escalation handling, and customer-retention skills. I focus on clear problem resolution, cross-functional collaboration, and continuous process improvement to deliver measurable business results.
Experience
Work history, roles, and key accomplishments
RP
Customer Support Specialist
Regional Telecommunications Provider
Jan 2025 - Jan 2026 (1 year)
Managed 50+ daily customer interactions for a regional telecom provider, increasing first-call resolution by 15% and reducing average ticket resolution time by 20% through CRM template and knowledge base improvements while maintaining a 95% CSAT.
Education
Degrees, certifications, and relevant coursework
PC
İpucu College
High School Diploma, Mathematics & Science
2021 - 2025
Completed High School Diploma on the Mathematics & Science track with focus on advanced mathematics, physics, chemistry, and biology, developing analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
TurkeyAuthorized to work in
Job categories
Customer Support SpecialistCustomer Support SpecialistTechnical Support RepresentativeCustomer Success ManagerHelpdesk AnalystCRM AdministratorQuality Assurance AnalystCustomer Service SpecialistClient Support SpecialistCustomer Support RepresentativeSupport SpecialistSenior Customer Support SpecialistCustomer Support ExpertCustomer Support Associate
Skills
Customer SupportTechnical TroubleshootingCRM SystemsSalesforceHubSpotMicrosoft ExcelPivot TablesData Analysisperformance reportingTicketing SystemsCase LoggingKnowledge BaseSLAKPI TrackingEscalationsProcess ImprovementCustomer RetentionCross Functional CommunicationRemote Work DisciplineMapped Remote
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