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Udoka Nwachukwu

@udokanwachukwu

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I resolve customer issues and streamline administrative operations using CRM tools.

Nigeria

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What I'm looking for

I'm looking for a customer support or administrative role where I can use CRM tools, resolve customer issues efficiently, improve team productivity, and support smooth daily operations.

I've supported customers at Top-Notch Enterprise, handling 50+ calls daily, resolving inquiries, processing orders, and escalating issues when needed.

I improved team efficiency by 20% through productivity monitoring and feedback while proactively addressing customer concerns to strengthen satisfaction.

At the Ministry of Culture and Tourism in Asaba, I streamlined administrative procedures and supported daily office operations, special projects, meetings, and client appointments.

I'm skilled in Zendesk, Salesforce, Zoho CRM, Intercom, scheduling, data entry, filing, and database management, with a strong focus on clear communication and efficient problem-solving.