Udoh Blessing

I’m a detail-oriented customer service professional with experience managing high-volume inquiry queues and resolving complaints across live chat, email, and phone. At CloudDesk Solutions, I managed 80+ daily support tickets via Zendesk, maintained a 96% CSAT, and reduced early churn by 18% through onboarding and feature walkthroughs. I also improved support quality by creating 25+ knowledge base articles (reducing repeat inbound queries by 22%) and collaborating with product on bug reports and feature requests, contributing to a 30% reduction in recurring support issues.

Previously, at Lady V Supermarket Stores, I served as the primary point of contact for phone, WhatsApp Business, and email—handling 50+ interactions daily while processing orders, coordinating deliveries with logistics, and resolving returns and billing discrepancies. I’m known for clear communication, a calm approach under pressure, and the ability to train teammates and share weekly feedback trends to drive service improvements.