udham singh

I am a dedicated Customer Support Professional with over five years of experience in handling calls, chats, and emails. My expertise lies in utilizing CRM platforms like Salesforce and communication tools such as Gmail and Outlook to enhance customer interactions. I am fluent in both English and Hindi, which allows me to connect with a diverse clientele. Throughout my career, I have consistently improved team performance and customer satisfaction, demonstrating my commitment to excellence in service delivery.

In my most recent role as an Implementation Specialist at Career Builder, I successfully led ATS implementation across more than ten countries, achieving 120% of my targets by employing the LEAN framework. My analytical skills were further honed as I utilized SQL to analyze data and present actionable insights, significantly improving data handling processes with Google Suite. Prior to this, I served as a Subject Matter Expert at Concentrix, where I led a customer service team that achieved top rankings for eight consecutive months, showcasing my leadership and training capabilities.