Shahid Sayyed
@shahidsayyed
IT support specialist delivering reliable service desk solutions and strong stakeholder communication.
IndiaWhat I'm looking for
I am an IT support specialist with hands-on experience in global B2B service desk operations, delivering 24/7 user support and maintaining high satisfaction scores. I have worked with tools like Salesforce and Remedy to manage incidents and communicate outages effectively.
I consistently apply troubleshooting skills, escalate complex issues appropriately, and led system enhancements that improved ticketing efficiency while optimizing resources and budgets. My background includes roles at Transunion and Concentrix where I met performance targets for response time, resolution rate, and customer satisfaction.
I hold an MBA (IT) in progress and a BBA, and I bring strong business communication, process-improvement focus, and empathy to customer-facing technical support roles.
Experience
Work history, roles, and key accomplishments
Global Service Desk Analyst
TransUnion
Feb 2025 - Present (1 year 4 months)
Provided 24/7 B2B global service desk support, maintained an 89% end-user satisfaction rating, and escalated complex incidents to technical teams to ensure timely resolution.
Customer Care Executive
Concentrix
Oct 2023 - Jan 2025 (1 year 3 months)
Delivered technical and non-technical customer support, met performance targets for response and resolution rates, and escalated complex issues while maintaining empathy and professionalism.
Education
Degrees, certifications, and relevant coursework
Unknown (MBA program)
Master of Business Administration, Information Technology
2025 -
Pursuing an MBA with a focus on IT starting in 09/2025.
Unknown (BBA)
Bachelor of Business Administration, Business Administration
2020 - 2023
Completed a Graduate (Bachelor of Business Administration) program from 01/2020 to 01/2023.
Higher Secondary Certificate (HSC)
Higher Secondary Certificate, Secondary Education
2017 - 2019
Completed 12th grade (HSC) between 06/2017 and 08/2019.
Secondary School Certificate (SSC)
Secondary School Certificate, Secondary Education
2016 - 2017
Completed 10th grade (SSC) between 02/2016 and 03/2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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