Open to opportunities

Udemeobong Okon

@udemeobongokon1

Message

I support customers and teams through accurate administration, issue resolution, and clear bilingual communication.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can resolve customer issues, maintain accurate records, communicate clearly, and contribute to an organized remote-ready team.

I've supported clients, attorneys, and external parties as a Secretary and Administrative Assistant in a legal firm, managing scheduling, correspondence, filing, and recordkeeping.

Previously, I handled front-desk guest inquiries, reservations, and coordination with housekeeping and management at Celia's Hotel. I also processed customer transactions, resolved payment issues, and balanced cash drawers in retail and pastry business settings.

I'm certified in Customer Service through Saylor Academy, where I earned a 100% score. I work comfortably with Zendesk, Slack, Microsoft Office Suite, Google Workspace, Zoom, Google Meet, and Microsoft Teams.

I communicate fluently in English and at B2 level in French, bringing organized administrative support and customer-focused problem solving to remote-ready teams.

Experience

Work history, roles, and key accomplishments

Secretary & Administrative Assistant

Legal Firm

Reduced document turnaround time by streamlining correspondence and filing workflows for a legal office. Maintained zero record-keeping errors across active client files and improved client response time by managing scheduling and communication.

Administrative Support Filing Correspondence Scheduling Record keeping