Chirag Arora
@chiragarora2
I resolve global customer issues across Zendesk voice, email, and chat with high-quality outcomes.
IndiaWhat I'm looking for
At iEnergizer, I delivered global customer support through Zendesk across voice, email, and chat, resolving account, billing, payment, and transaction-related inquiries.
I've handled more than 20,000 customer interactions while maintaining 93%+ CSAT and 95%+ QA scores. I consistently delivered timely, accurate resolutions with a 7-minute average chat handling time and 11-minute average handling time.
I manage tickets end to end, document cases accurately, follow up proactively, and resolve billing disputes and account concerns with minimal escalations.
I also collaborate with cross-functional teams on complex issues and mentor new team members on Zendesk, ticket management, and customer communication best practices.
Experience
Work history, roles, and key accomplishments
Executive Customer Service, Operations
IENERGIZER
Jan 2021 - Dec 2023 (2 years 11 months)
Delivered global customer support through Zendesk across voice, email, and chat channels, resolving account, billing, payment, and transaction-related inquiries. Successfully handled 20,000+ customer interactions while maintaining 95%+ QA scores and 93%+ CSAT.
Education
Degrees, certifications, and relevant coursework
Institute of Technology and Science, Ghaziabad
Bachelor of Computer Applications, Computer Applications
Pursued a Bachelor of Computer Applications, graduating in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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