I’m a customer support and operations specialist with a proven track record handling high-volume client communications, account management, and credit control across global environments, including roles at Concentrix, Accenture, and Foundever. I specialize in resolving complex account inquiries, managing financial communications, and keeping resolution times low without compromising service quality.
My approach combines clear, empathetic communication with a focus on first-contact resolution. Fluent across omnichannel platforms like Zendesk, Salesforce, Intercom, and Freshdesk, I manage voice, live chat, and email workflows efficiently.
Whether navigating sensitive debt relief inquiries, processing Shopify and Stripe account updates, or collaborating cross-functionally via Slack and Jira, I focus on turning difficult customer interactions into reliable outcomes. I bring strong operational discipline, adaptability to global shift schedules, and a consistent focus on driving high CSAT and SLA standards.
