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Adi XD

@adixd

Customer Service Associate at Intellero who resolved international customer issues across calls, chat, and email using Zendesk and Salesforce.

India

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What I'm looking for

I’m seeking a global remote customer support role where I can apply my experience in customer retention and issue resolution.

At Intellero, I supported international clients across phone, live chat, and email, handling 80+ inbound and outbound calls daily. I resolved high-volume customer queries and maintained high CSAT scores through efficient first-contact resolution.

I used Zendesk and Salesforce to document and follow up on customer cases. I also de-escalated complaints and collaborated with internal teams on complex or unresolved issues.

My work was recognized for consistently maintaining high customer satisfaction scores, and I met 100% of daily and monthly performance targets. I’m seeking a global remote customer support role where I can contribute to customer retention and issue resolution.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Intellero

Aug 2024 - Jul 2026 (1 year 11 months)

Handled 80+ inbound and outbound calls daily for international clients, resolving high-volume queries with speed and accuracy. Maintained high CSAT scores through efficient first-contact resolution and de-escalated complex complaints using empathy and active listening.