Looking for a job

Uche Sylvia

@uchesylvia

I deliver responsive customer support, streamlined administration, and reliable operational coordination for growing teams.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can support customers and teams through responsive communication, organized administration, scheduling, records management, and efficient operational coordination.

I've supported customers, clients, business owners, and internal stakeholders for over seven years, delivering responsive service, accurate administration, and dependable operational coordination.

At John Conner Co., LLC, I managed the customer journey from inquiry through scheduling, service, payment, and follow-up. I maintained a 100% same-day response rate across email, calls, and texts while coordinating customers, technicians, and management.

At Chove Technologies, I coordinate executive calendars, stakeholder meetings, records, reporting, and cross-functional follow-up. I reduced inventory discrepancies by 25% and task-completion delays by 20% through structured record-keeping and clear communication.

I've also led operational workflows and project delivery at Charisol Limited, including Agile/Scrum ceremonies, scheduling, billing, stakeholder coordination, and issue resolution. I use CRM and productivity tools to keep customer records, deadlines, and communications organized.

Experience

Work history, roles, and key accomplishments

Current

Administrative Manager

Current

Chove Technologies

May 2026 - Present (4 months)

Provided administrative and coordination support for a multi-departmental organisation, including records management, executive scheduling, and cross-functional coordination. Reduced inventory discrepancies by 25% and task completion delays by 20%.

Records Management Executive Scheduling Cross functional Coordination Management Reporting Inventory Management Procurement Correspondence Management Confidentiality

Current

Operations Manager

Current

Charisol Limited

Aug 2022 - Present (4 years 1 month)

Oversaw operational workflows, scheduling, billing, and customer-facing processes. Improved efficiency through process optimization and workflow management.

Operations Management Workflow Management Scheduling Billing Process Optimization Customer issue resolution Stakeholder Communication

Office Administrator

John Conner Co., LLC

Jul 2024 - Apr 2026 (1 year 9 months)

Managed the customer journey from inquiry through scheduling, service, payment, and follow-up. Maintained a 100% same-day response rate on client emails and coordinated service calls.

Customer Service Email Management Scheduling Customer Records Invoicing Payment Processing Issue Resolution Communication Skills

Project/Delivery Manager

Charisol Limited

Jun 2019 - Jul 2022 (3 years 1 month)

Led Agile/Scrum implementation and team ceremonies. Coordinated stakeholders and resolved project risks, blockers, and operational issues.

Agile Scrum Stakeholder Coordination Risk Management Issue Resolution Team Leadership

Customer Service Officer

ISON BPO

Jul 2016 - Aug 2018 (2 years 1 month)

Handled inbound customer calls and inquiries while maintaining high service quality standards. Resolved customer concerns and documented interactions.

Customer Service Call Handling Issue Resolution Customer Records Communication Skills Empathy