Open to opportunities

Uchenna Onyejeme

@uchennaonyejeme

Message

I resolve SaaS, server, and user support issues while improving uptime, onboarding, and documentation.

Nigeria

Message

What I'm looking for

I'm looking for a technical support or IT administration role where I can resolve user and infrastructure issues, improve systems through documentation and automation, and continue growing in cloud, server, and network support.

At Next Gear Group, I resolve system access, email, and SaaS usability issues through phone, remote, and email support, maintaining a 95% first-contact resolution rate. I also manage Active Directory access, onboard users, and automate business documentation with Zoho SaaS tools and AI, reducing manual processing time by 80%.

Previously at Trefoil Networks, I installed and configured Windows servers, managed backups and security updates, and provided Tier 1 and Tier 2 support that contributed to 99.99% service uptime. I handled tickets through WHMCS, delivered live chat support through Tidio, and supported account management, workstation setup, and LAN connectivity.

I enjoy making technology easier for users through clear training, practical documentation, and long-term fixes for recurring issues.

Experience

Work history, roles, and key accomplishments

Current

IT Administrator

Current

Next Gear Group

Feb 2026 - Present (6 months)

Provide technical support to end users via phone, remote tools, and email, resolving system access, email, and platform usability issues with a 95% first-contact resolution rate. Manage user accounts and access control using Active Directory and SSO platforms, and document recurring issues to expand the internal knowledge base.

Technical Support Active Directory SSO SaaS Zoho DVR Automation Documentation

Technical Support Engineer

Trefoil Networks

Jul 2025 - Feb 2026 (7 months)

Install and configure Windows servers with static IPs, maintaining 99.99% uptime. Provide first and second-level support via Remote Desktop, manage Active Directory user accounts, and handle support tickets via WHMCS and live chat via Tidio.

Windows Server Active Directory WHMCS Tidio Network Cabling Troubleshooting

IT Support Assistant

Federal Civil Service Commission

Sep 2023 - Aug 2024 (11 months)

Managed printers across offices and troubleshot technical issues to minimize disruption. Provided first-level IT support, resolving over 90% of technical issues, and delivered IT training to staff to increase digital literacy.

Troubleshooting IT Support Training