At Next Gear Group, I support desktops, user accounts, SaaS platforms, and network connectivity across the organisation. I designed and implemented Zoho workflows with AI that reduced manual processing time by 80%.
I also configured Zoho CRM and transferred more than 1,500 client records from an Excel database, keeping client, property, and payment information accurate. I managed website and hosting migrations, including DNS updates and post-migration troubleshooting.
At Trefoil Networks, I installed and configured Windows servers and handled updates, security patches, and backups. I provided first- and second-level support and monitored network uptime with PRTG.
Earlier, as an IT Support Assistant (NYSC Intern) at Federal Civil Service Commission, I diagnosed hardware, printer, and software faults and supported staff with computer setup and IT training. My hands-on projects include AWS cloud labs, Active Directory trust relationship recovery, and Windows Server and Linux administration.
