Kehinde Ajayi
@kehindeajayi3
I resolve Microsoft 365, Exchange Online, and identity issues through reliable tier 2 technical support.
NigeriaWhat I'm looking for
I'm currently delivering tier 2 remote support at Teknowledge, resolving Microsoft 365 and Exchange Online issues across phone, chat, and ticketing channels.
I troubleshoot Azure AD Connect synchronisation, Active Directory, MFA, SSO, mail flow, Teams, OneDrive, SharePoint, retention, and data loss prevention. I investigate SPF, DKIM, DMARC, and message-tracing issues while documenting incidents and escalating complex cases to engineering.
Previously, I supported mailbox migrations, Outlook troubleshooting, VPN connectivity, Windows devices, printers, onboarding, and Microsoft 365 account administration. I also create user guides and bring hands-on experience with Linux administration, PowerShell, Bash, SIEM monitoring, and penetration-testing labs.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer (Tier 2)
Teknowledge
Dec 2024 - Present (1 year 9 months)
Delivered tier 2 remote support for Microsoft 365 and Exchange Online, resolving issues via phone, chat, and ticketing systems. Troubleshot Azure AD Connect, Active Directory, MFA, and SSO, and investigated mail flow using SPF, DKIM, DMARC, and message tracing.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Chemistry
Pursued a Bachelor of Science degree in Chemistry at the University of Ibadan.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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