Open to opportunities

Uchenna Okonkwo

@uchennaokonkwo

Message

I improve customer service, records accuracy, and office efficiency in high-pressure environments.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can improve records accuracy, client communication, workflow efficiency, and service quality while managing multiple priorities in a remote or fast-paced environment.

I've supported passenger-facing aviation security operations in Lagos, resolving concerns, de-escalating conflict, and maintaining incident documentation to regulatory standards. I also developed training materials that improved onboarding efficiency and knowledge retention for new recruits.

As an Administrative Executive, I verified insurance coverage, secured pre-authorizations, and built digital and physical filing systems that reduced document retrieval time by 30%. I automated routine Microsoft Office tasks to increase productivity by 25% and maintained expense and invoice records that supported smooth audits.

I'm comfortable managing high-volume, detail-sensitive work independently, including 1,000+ daily data entries at 70+ WPM and 98% accuracy.

Experience

Work history, roles, and key accomplishments

Current

Aviation Security Officer

Current

Lagos, Nigeria

Feb 2024 - Present (2 years 7 months)

Applied strict attention-to-detail and document verification procedures while working directly with the public in a fast-paced, high-compliance environment. Resolved passenger concerns and de-escalated conflict under pressure, drawing on strong interpersonal and communication skills.

Document Verification Conflict Resolution De escalation Communication Skills Training Reporting