Uchenna Henry

Contributed to AI data annotation projects to improve machine learning model accuracy. Executed annotation tasks across text, audio, image, and video datasets, ensuring labeling quality and data integrity.

Conducted feature and functionality testing for web and mobile platforms. Documented and reported bugs and usability issues via Jira to support continuous quality improvement.

Managed Microsoft 365 tenants and subscriptions, ensuring smooth operation of email and SharePoint. Managed organization's websites and blogs on WordPress and WooCommerce.

Provided Tier 1 and Tier 2 technical support to Microsoft enterprise clients, resolving issues across M365, Teams, Exchange, and other platforms. Maintained a 95%+ customer satisfaction rate through timely, multi-channel support.

Led HIV/AIDS awareness campaigns across secondary schools and local markets. Collaborated with sensitization groups and coordinated impactful community outreach programs.

Supported executive management with scheduling, research, reporting, and administrative coordination. Managed client communications and drafted technical energy reports, improving clarity and accuracy by 85%.

Reduced shipping-related losses by 65% by implementing efficient on-site repair solutions. Delivered customer and team training that cut complaint cycles by 45% and improved team efficiency.

Bachelor of Engineering in Electronic and Computer Engineering, completed in July 2019.