Akinade Olorunfemi
@akinadeolorunfemi
Detail-oriented IT support and data annotation specialist with 8+ years' experience.
NigeriaWhat I'm looking for
I am an experienced IT support and data annotation specialist with over eight years in technical support, network monitoring, and customer service focused on AI data labeling and annotation.
I consistently follow detailed guidelines, produce precise documentation, and troubleshoot hardware and software issues both remotely and on-site, delivering high accuracy and strong customer satisfaction.
I have led small technical teams, implemented operational procedures from international partners, prepared technical reports for senior leadership, and worked in NOC environments using tools like Winbox.
I hold AWS Certified Cloud Practitioner and Google IT Support credentials, actively explore modern annotation platforms, and aspire to grow as an AI support professional delivering high-quality labeled data for real-world ML solutions.
Experience
Work history, roles, and key accomplishments
IT Support Team Lead
Promatic Nigeria
Sep 2018 - Present (7 years 6 months)
Lead a technical team to monitor systems, diagnose and resolve hardware/software issues, and produce accurate operational reports; implemented IT regulations from European partners and improved logging and incident documentation.
Customer Care Officer (NOC)
Internet Solutions Nigeria Ltd
Jan 2018 - Jun 2018 (5 months)
Monitored client links, internet services and servers, performed first- and second-level troubleshooting using tools like Winbox, and coordinated escalations to upstream providers with structured logs and ticket documentation.
Customer Care Officer
Globacom Nigeria Ltd
Feb 2012 - Jan 2018 (5 years 11 months)
Logged and categorized customer issues in CRM, performed accurate data entry and classification, collected feedback and escalated recurrent problems to improve service consistency.
Class Teacher (NYSC)
Comprehensive Secondary School
Jul 2010 - Jun 2011 (11 months)
Taught Mathematics, Physics, and Biology to senior secondary students, simplifying complex concepts and mentoring students in structured problem-solving.
Customer Service Officer
Sterling Bank Plc
Feb 2009 - Jun 2010 (1 year 4 months)
Processed banking forms and documentation with strict attention to correctness and compliance, verified customer data and maintained accurate records in banking systems.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma, Computer Science
2007 - 2010
Completed a Higher National Diploma in Computer Science with coursework and practical training in computing and IT systems.
The Polytechnic, Ibadan
National Diploma, Computer Science
2003 - 2006
Completed a National Diploma in Computer Science covering foundational topics in computing and networking.
Government College, Ibadan
Senior School Certificate Examination
1996 - 2002
Attained Senior School Certificate (SSCE) with studies across secondary school subjects.
Abike Model International, Ibadan
Primary School Leaving Certificate
1990 - 1996
Completed Primary School Leaving Certificate with foundational education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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