At Teknowledge Nigeria, I handled Microsoft 365 support cases across SharePoint, Exchange, Teams, and Azure AD, maintaining 95%+ SLA compliance. I translated technical findings into clear customer guidance and prepared documented handoffs for complex incidents.
I also authored customer guides and knowledge base articles, and automated routine reporting and account management tasks with PowerShell, cutting manual admin effort by 30%. Before that, I worked in monitoring and evaluation at African Health Project (AHP) and Lucina Care Initiative, building dashboards, checking data quality, and preparing reports for programme teams and donors.
