Eniola Omoniyi
@eniolaomoniyi1
I support and administer Microsoft 365 environments, resolving complex tenant, licensing, and access issues.
NigeriaWhat I'm looking for
At TeKnowledge, I've supported global corporate customers across Microsoft 365, Exchange Online, SharePoint Online, and Copilot AI, administering and supporting over 5,000 Microsoft 365 tenants remotely. I resolve complex technical, billing, licensing, subscription, and access issues while maintaining security, compliance, and performance.
I've also led engineers and support staff, owned escalations, coordinated with Microsoft Support and vendors, and established monitoring, backup, and disaster recovery processes. Earlier, at the Lagos State Ministry of Science and Technology, I handled end-user support, equipment maintenance, hardware and software configuration, and AV systems support.
Experience
Work history, roles, and key accomplishments
Technical Lead
TeKnowledge
Apr 2026 - Jun 2026 (2 months)
Transitioned into a technical leadership role overseeing team performance, stakeholder relationships, and day-to-day operations. Guided and mentored engineers, assigned tasks, and acted as a technical point of contact between the team and business stakeholders.
M365 Technical Support Engineer
TeKnowledge
Apr 2024 - Apr 2026 (2 years)
Provided technical support for Microsoft products and cloud solutions, including Microsoft 365, Exchange Online, and Copilot AI, to global corporate customers. Administered SharePoint Online sites and permissions, resolved complex technical, billing, licensing, and subscription challenges, and managed critical incidents with root cause analysis.
IT Support Technician (NYSC)
Lagos State Ministry of Science and Technology
Feb 2022 - Feb 2023 (1 year)
Troubleshot routine problems such as system and software logins, printing issues, and error messages. Performed diagnostics and maintenance on equipment, configured new hardware and software, and resolved 5 to 10 inbound system issues weekly.
Education
Degrees, certifications, and relevant coursework
Adekunle Ajasin University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Adekunle Ajasin University, Akungba Akoko.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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