Open to opportunities

Chike Daniel

@chikedaniel

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IT Support Specialist and Data Analyst improving uptime, resolving incidents fast, using Power BI, SQL, Python.

Nigeria

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What I'm looking for

I’m looking for a role where I can own Level 1/2 support, strengthen Microsoft 365 and identity access, and use Power BI/SQL/Python to streamline reporting while reducing downtime through structured troubleshooting.

I’m a results-driven IT Support Specialist and Data Analyst with 2 years of experience supporting enterprise users, managing Microsoft 365 environments, and maintaining system access across Active Directory and Azure AD. I’ve supported 150+ users, resolved 20+ incidents per week, and maintained a first-response resolution rate exceeding 85% through structured troubleshooting and clear incident management.

I’ve reduced recurring system downtime by approximately 25% by proactively identifying issues and improving access resolution time by 30% through stronger user access provisioning and permission fixes. I also bring a reporting and automation edge—using Power BI, SQL, and Python scripting to ensure accurate delivery of operational reports and to support improvements in digital workflows.

Experience

Work history, roles, and key accomplishments

Technical Officer – IT Support

Ministry of Water Resources – Department of Water Supply

Oct 2023 - Oct 2024 (1 year)

Provided daily IT support to departmental staff, resolving 20+ user issues per week across systems, applications, and devices. Reduced recurring system downtime by ~25% through structured troubleshooting, managed user access provisioning, and supported operational reporting using Power BI and SQL.

IT Support HelpDesk+Incident Management Troubleshooting User Access Management Active Directory Azure AD Microsoft 365 Power BI SQL Reporting

IT Support Specialist

ABC Tech Solutions

Jun 2021 - Dec 2021 (6 months)

Delivered Level 1 and Level 2 technical support to 150+ users, maintaining a first-response resolution rate above 85% and resolving incidents in under 24 hours on average. Administered Active Directory and Microsoft 365, installed and configured 100+ endpoints, and built a knowledge base that reduced repeat support requests by 15%.

IT Support HelpDesk+Incident Management L1 L2 Support Troubleshooting Active Directory User Access Management Teams SharePoint

Industrial Trainee – Gas

Department of Petroleum Resources

Jun 2019 - Dec 2019 (6 months)

Monitored gas quality parameters and supported compliance monitoring, achieving 100% compliance with regulatory specifications during the placement period. Processed and reviewed applications for gas exploration and production licenses, contributing to faster turnaround times and supporting regulatory reporting and audit documentation.

Regulatory Compliance Compliance Monitoring Regulatory Reporting Documentation

Technical Support Intern

National Institute of Information Technology (NIIT)

Sep 2018 - Dec 2018 (3 months)

Provided technical support for Python-based applications by resolving user issues and assisting with debugging scripts. Improved execution performance by up to 20% and developed documentation and automation scripts to reduce repetitive manual tasks.

Technical Support Python Debugging Automation Documentation Performance Optimization