At PLATVIEW FINTECH, I handled customer inquiries about loan products, eligibility, repayments, and account details. I also resolved loan and payment disputes, escalating complex cases and following up to support timely resolution.
At IREACH SYSTEMS, I supported customers with gadget sales, repairs, pricing, and service options, and followed up on inquiries to encourage repair bookings. At ALX AFRICA, I helped learners and prospective students with program information, enrolment, payments, and account access.
