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Olalekan Olanrewaju

@olalekanolanrewaju1

Customer service representative at UNATEUS who handled customer accounts, resolved complaints, and supported high-volume call queues.

Nigeria

Message

At UNATEUS, I handled inbound and outbound customer calls, answered account-related questions, and updated customer records. I also resolved complaints and service issues, escalating complex concerns when necessary.

At Ikeja Electric, I responded to enquiries about billing, payments, service requests, and electricity supply. Earlier, at Bytefin Limited, I made outbound collection calls, maintained recovery records, and negotiated payment plans within company guidelines.

Experience

Work history, roles, and key accomplishments

Call Center Operator

Unateus

Mar 2024 - Jul 2026 (2 years 4 months)

Handled inbound and outbound calls, provided accurate information, resolved inquiries, and maintained a professional communication style. Managed high-volume call queues while ensuring quality service and timely assistance.

Customer Service Call Handling Problem Solving Multitasking Time Management

Customer Service Representative

Ikeja Electric

Jun 2022 - Feb 2024 (1 year 8 months)

Handled customer calls regarding enquiries, complaints, service requests, billing concerns, and electricity supply issues. Resolved complaints by investigating concerns and escalating complex cases to appropriate teams.

Customer Service Complaint Resolution Billing Support Account Management CRM

Loan Recovery Officer

Bytefin Limited

Jan 2020 - May 2022 (2 years 4 months)

Monitored loan portfolios to identify overdue accounts and initiated recovery actions. Negotiated payment plans and maintained accurate records of recovery activities.

Loan Recovery Collections Negotiation Record keeping Risk Assessment