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ROQEEBAT OLADOKUN

@roqeebatoladokun

Customer service representative at Emtil Solution who handled customer account issues, payment enquiries, and case follow-up.

Nigeria

Message

What I'm looking for

I’m interested in customer support technology and continuous professional development. I’m comfortable working remotely with distributed teams and am actively developing my knowledge of customer support tools and best practices.

At Emtil Solution, I handled inbound and outbound customer calls about account issues, payments, and financial services. I explained account information and next steps in simple terms.

I investigated payment and account complaints, documented interactions and resolutions in case management and ticketing systems, and escalated complex cases to internal teams.

I also managed repayment enquiries and customer conversations while balancing service standards with payment recovery requirements. I’m interested in customer support technology and continue developing my knowledge of support tools and best practices.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Emtil Solution

Aug 2022 - Jan 2025 (2 years 5 months)

Handled high volume inbound and outbound customer calls regarding account issues, payments, and financial services. Investigated complaints, documented interactions, and escalated complex cases to internal teams.