At Cylix, I handle incoming customer orders, database entry, payment processing, accounts receivable requests, and order issue resolution. I also planned and spearheaded marketing and sales campaigns, tracking effectiveness through weekly and quarterly reports.
Previously, I managed sales-office workflows at City Glass & Mirror from quoting through final billing, including QuickBooks invoicing, payment applications, scheduling, and commercial installation coordination. Across Books-A-Million, US Cellular, and Sitel, I've supported high-volume customers, trained employees, resolved escalations, managed store operations, and helped guide system transitions.
