Open to opportunities

Tyler Duke

@tylerduke3694

Message

I resolve customer issues, manage accurate data, and support high-volume service operations.

United States

Message

What I'm looking for

I'm looking to contribute my customer service, data entry, CRM, and administrative support experience in a fast-paced role where accuracy, communication, and resolving customer needs matter.

At Loan Depot and Cox Communications, I handled customer inquiries, resolved account and service issues, documented interactions in CRM systems, and coordinated with internal teams on escalated concerns.

I've also supported high-volume data operations at Maximus, entering and validating large volumes of sensitive information while meeting daily productivity and accuracy targets in a remote environment.

Across collections, call center, financial services, and hospitality roles, I've combined customer support, billing assistance, troubleshooting, recordkeeping, retention, and cross-selling. I'm currently pursuing a Business Management degree and bring more than 10 years of administrative, data entry, and client service experience.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Loan Depot

Jan 2026 - Jul 2026 (6 months)

Served as a primary point of contact for customer inquiries, providing timely and accurate support across multiple channels. Documented interactions and collaborated with internal teams to resolve escalated concerns.

Customer Service CRM Problem Solving Compliance