Tushar Joshi
@tusharjoshi2
Product Owner blending QA rigor and product strategy to deliver digital onboarding, payments, and CRM outcomes.
What I'm looking for
I’m a Product Owner and QA-focused product professional with 12+ years delivering digital products—customer onboarding, billing and payments, CRM platforms, and self-service solutions—while partnering with global teams. I translate business needs into roadmap-ready execution, using requirement analysis, solution design, impact assessment, testing, and delivery that holds quality standards.
Over time, I’ve led end-to-end product ownership across multiple scrum teams: shaping vision, grooming backlogs, planning PI delivery, and ensuring traceability from epics to production releases. I design HLD/LLD and architecture artifacts, govern REST/SOAP API integrations in microservices and event-driven architectures, and drive UAT validation and SDLC ownership to get to go-live smoothly.
I’ve also delivered measurable improvements—25% higher user engagement in the first quarter for onboarding and retention capabilities, a 20% reduction in product delivery cycle time, and a 25% scalability/performance lift after moving to microservices (with 15% lower maintenance costs). I introduced DevOps practices within the team, built an automation framework that cut manual testing time by 40%, and recently led a GenAI incident analytics platform effort with secure LLM integration.
Experience
Work history, roles, and key accomplishments
Owned digital customer experience and CRM-related product delivery, managing requirement analysis, backlog strategy, Agile delivery, architecture artifacts, and UAT validation across multiple scrum teams.
Led quality assurance work supporting telecom digital transformation across prepaid, postpaid, broadband, and wireline services, including automated regression and web services/API testing.
Worked on the enhancement of AT&T Business e-Bill, supporting corporate clients’ ability to view, pay, and analyze bills online with integrated dispute resolution.
Enhanced the AT&T eBill system for corporate clients, performing requirement/gap analysis for enterprise billing portals and validating functional and technical specifications.
Education
Degrees, certifications, and relevant coursework
University of Pune
Master of Business Administration, Information Technology
Completed a Master of Business Administration in Information Technology at the University of Pune in 2012.
University of Amravati
Bachelor of Engineering, Electronics & Telecommunication
Earned a Bachelor of Engineering in Electronics & Telecommunication from the University of Amravati.
Availability
Location
Authorized to work in
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Skills
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