Shirissh User

Shaped product strategy for Education, Pharma, and Crypto platforms, authoring BRDs, FRDs, and scope documents. Partnered with designers on Figma prototypes, creating intuitive UX for e-learning tools, and used Google Analytics to optimize features, boosting engagement by 20% and retention by 15%.

Led product development for Contact Center platforms, defining roadmaps to enhance agent productivity and customer experience. Collaborated with designers and developers to prototype AI-driven call analytics in Figma, improving resolution rates by 25%, and managed Agile workflows. Oversaw QA automation with Selenium, cutting post-release defects by 35%.

Owned product lifecycle for eCommerce and car rental aggregators, crafting user stories to streamline booking flows. Worked with UX teams to design interfaces, lifting conversion rates by 18% through intuitive layouts, and prioritized features in Agile sprints, achieving 90% on-time releases. Applied Aspice standards for QA, ensuring supplier deliverables met quality benchmarks.

Drove excellence in application quality and managed testing teams, ensuring customer satisfaction through high-quality software solutions. Motivated and implemented automation testing, providing feedback to clients after every release.

Managed all phases of the Software Development Life Cycle. Provided testing solutions in various products, including Salesforce Integration and iPhone applications.

Managed the entire QA process and implementation for web and mobile applications. Handled 6 projects as Manager, responsible for all QA activities and Scrum activities, including providing QA teams presentations and feedback.

Managed development and QA processes, ensuring high-quality deliverables. Utilized Aspice Standards for testing and verification, and created metrics for every phase of testing activities.

Managed the QA automation team, ensuring effective implementation of testing processes. Utilized automation tools like Selenium and Postman.

Managed multiple projects developed on Drupal and Salesforce. Responsible for test strategy, test plans, and test execution.

Managed testing of website portals, ensuring adherence to schedules and quality standards. Introduced and expanded the use of test management and execution tools.

Managed testing of CRM applications, ensuring timely releases and high-quality deliverables. Built a new QA department from the ground up.

Responsible for test strategy, test plans, and test execution. Tested web-based applications and web games developed on Flash.

Created templates for test strategy, test plans, and test cases. Designed and executed comprehensive test plans for functional and system testing.

Completed a Bachelor of Computer Science degree, focusing on fundamental computer science principles. Gained knowledge in various aspects of computing.