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Tu Nguyen

@tunguyen3

Technology and operations executive at Maby, where I improved the digital marketplace conversion rate by 19% through analytics.

Vietnam

Message

At Maby. US and Maby.VN, I lead technology, operational, and financial strategy for a multi-location digital marketplace. I developed predictive analytics and financial models, and analytics-driven funnel improvements increased conversion rates by 19%.

At Trulieve, I led Workforce Management, Data Science, and Business Intelligence teams supporting retail, production, and contact center operations. Workforce analytics and staffing optimization delivered approximately $300,000 in recurring monthly labor savings.

Previously, I directed workforce planning at HealthIQ and managed workforce and project teams at International Cruise. My experience also includes increasing service capacity by 20% at DiTech Financial and supervising workforce operations at Cyracom International.

Experience

Work history, roles, and key accomplishments

Current

VP/Co-founder, Technology and Operation

Current

Maby

Jan 2026 - Present (9 months)

Lead long-term technology, operational, and financial strategy for a multi-location digital marketplace, aligning product development and business operations with scalability and revenue growth objectives. Developed predictive analytics and financial models to forecast revenue, user acquisition, and cost scalability.

Predictive Analytics Financial Modeling Business Intelligence Process Optimization Data Driven Decision Making Cross functional Leadership

Senior Director, Workforce Management

Trulieve

Aug 2023 - Dec 2025 (2 years 4 months)

Led Workforce Management, Data Science, and Business Intelligence teams supporting large-scale, multi-channel retail, production, and contact center operations. Delivered approximately $300,000 in recurring monthly labor savings through advanced workforce analytics and staffing optimization.

Workforce Management Data Science Business Intelligence Forecasting Staffing Optimization Performance Dashboards Operational Efficiency

Director- Workforce Management || Sales Operation

HealthIQ

Jul 2019 - Dec 2021 (2 years 5 months)

Evaluated existing operational processes and designed workforce strategies to optimize service delivery and support high-volume customer service operations. Directed forecasting, scheduling, and workforce planning initiatives supporting up to 100 operations managers and approximately 900 employees.

Workforce Management Forecasting Scheduling Workforce Planning Operations Management Strategic Planning

Workforce & Project Manager

International Cruise

Apr 2018 - Jul 2019 (1 year 3 months)

Supervised Workforce and Project Management teams of 20-30 employees, collaborating with Sales, Marketing, and Finance teams in support of over $1 billion in new sales revenues. Developed implementation methodologies to reduce project costs while meeting key targets.

Project Management Workforce Management Team Leadership Cost Reduction Cross Functional Collaboration

Manager- Workforce Management | Vendor Management | Call Center Technology

DiTech Financial

May 2016 - Jun 2018 (2 years 1 month)

Established staffing models to assess baseline performance, productivity improvements, and volume analyses. Increased service capacity 20% through analytics-driven optimization.

Workforce Management Vendor Management Call Center Technology Staffing Models Analytics Capacity Planning

Workforce Supervisor

Cyracom International

Jul 2010 - May 2016 (5 years 10 months)

Supervised and developed Workforce Management personnel, ensuring adherence to service-level targets and productivity standards. Managed implementation and maintenance of workforce management platforms to improve scheduling accuracy and forecasting capabilities.

Workforce Management Supervision Forecasting Scheduling Resource Planning Process Improvement