Open to opportunities

Phát Cao

@phatcao

Senior operations and supply chain leader building scalable, technology-driven fulfillment and logistics systems across Vietnam and beyond.

Vietnam

Message

What I'm looking for

I’m aiming to lead scalable, technology-driven, cost-optimized supply chain operations—owning KPI governance, automation, and SLA performance across warehouses and carriers while driving continuous improvement in fast-growing environments.

I’m an accomplished Senior Operations & Supply Chain Manager with 9+ years architecting and scaling end-to-end supply chain operations across Vietnam, Thailand, Indonesia, the U.S., and the EU. I’ve led large-scale fulfillment centers (10,000–40,000 sqm), optimized multi-warehouse performance, and redesigned high-volume processes to deliver cost-efficient, data-driven logistics solutions.

My leadership spans teams from 300 up to 3,000+ employees. I’m trusted for KPI governance, automation, and operational excellence—especially when integrating WMS/OMS/TMS and building disciplined SOPs that improve efficiency, consistency, and error reduction across complex fulfillment and carrier networks.

I’ve managed end-to-end outbound operations (picking → consolidation → sorting → packing → dispatch), maintaining 24–48h SLA compliance while controlling backlog and resolving exceptions like capacity shortages, misrouting, and sorting failures. In consulting work, I opened a Bonded Strategic & Leadership Warehouse in Vietnam on schedule and supported cross-border operations while maintaining service levels for Amazon, Wayfair, and Walmart.

Across roles, I’ve driven measurable outcomes: reduced 3PL-related damages and compensation rates from 10.1% to 3.4%, secured $32,000 in reimbursements, and achieved savings of over $276,000 to date through streamlined surcharge and service payment processes. I also built systems for inventory control, packaging, cold-room operations, and network/channel enablement; my goal now is to contribute as Head of Operations / Head of Supply Chain, building scalable, technology-driven, cost-optimized supply chain operations for fast-growing organizations.

Experience

Work history, roles, and key accomplishments

Logistics Solution Consultant

Yes4All

Jul 2024 - Jan 2025 (6 months)

Opened a Bonded Strategic & Leadership Warehouse in Vietnam, delivering on deadlines and budget while improving cross-border operations. Built KPIs and integrated warehouse and carrier systems to improve SLA and operational excellence outcomes.

Project Management CFS DSR Management Warehouse operations SLA Stakeholder Management Operational Excellence Process Improvement

O2O Manager

Seedcom Food

Feb 2023 - Jun 2024 (1 year 4 months)

Managed online backroom operations and coordinated daily/monthly/annual KPI tracking for last-mile and linehaul delivery. Designed SOPs and integrations for OMS and Onwheel to support efficient delivery, and led warehouse layout, cold room, and inventory/packaging optimization for fresh goods.

Last Mile And Linehaul Coordination SOP Development OMS Onwheel Integration 3km Radius Delivery Inventory Control Fresh Goods Packaging Mobile Hub Project KPI Management Productivity Improvement Data Driven Decision Making

Warehouse and Logistics Manager

Karavan

Jan 2022 - Jan 2023 (1 year)

Reconstructed SOPs to support warehouse and logistics expansion across HCM, Can Tho, and Da Nang, while balancing workforce needs. Established operational KPIs and flexible SOPs for 3PLs and transportation units to improve SLA success and control costs.

Lean operations Six Sigma SOP Standardization Recruitment Planning Warehouse operations Risk Management Operational Resilience KPIs System Integration Compliance And Quality Assurance SOP standardization

Regional Logistics Vice Manager

Salespike Global

Nov 2020 - Jul 2021 (8 months)

Managed fulfillment and logistics across Vietnam, Thailand, and Indonesia by establishing a rescue order process to maintain delivery performance. Improved delivery success and inventory accuracy while controlling operational costs through KPI governance.

Fulfillment Operations Logistics Operations Rescue Order Process Inventory Accuracy KPI Management Cost Control Operational Governance

Management Services Officer

Kerry Express (Vietnam) Co., Ltd

Jul 2019 - Nov 2020 (1 year 4 months)

Supported the General Manager on P&L analysis and strategy development for Vietnam. Contributed to 3PL partner system integration using SOPs and KPIs, streamlined postal office fixed costs, and helped reduce monthly losses through improved core service execution.

P&L Analysis Strategy Development System Integration SOPs And KPI Alignment Partner KPI Governance Operational Planning

Operations Management Specialist

Ghtk Jsc.

Jul 2017 - Jul 2019 (2 years)

Joined GHTK’s Southern Expansion Board as a management trainee and expanded delivery services across five provinces. Managed warehouse operations and established a sorting center, improving delivery speed and strengthening inventory controls while leading training and resolving critical operational incidents.

Warehouse Operations Management Delivery Service Expansion Sorting Center Setup Inventory Control Training Programs Overloads COD Losses)Workforce And Salary Policy Support

Warehouse Manager

Shein

Managed end-to-end outbound warehouse operations, including picking, consolidation, sorting, packing, and dispatch. Drove throughput and dispatch KPI performance, ensured 24–48h SLA compliance, and standardized SOPs to reduce exceptions and backlog risk.