I'm targeting fully remote roles in Business Systems, Technical Business Analysis, Product/Business Operations, and AI-enabled workflow improvement, where I can turn manual or unclear operations into controlled, repeatable systems.
Looking for a job
Van Bien
@vanbien
I build business systems and AI workflows that turn messy operations into repeatable, controlled processes.
VietnamWhat I'm looking for
At KT Trading, I scaled operating systems across 250+ client and partner environments, supporting 20K+ operational records and more than VND 100 billion in payment and transaction activity.
I turn unclear operations into repeatable systems by defining requirements, mapping workflows, validating data, building review controls, and supporting user acceptance testing. I reduced routine review to roughly 30-minute exception checks through structured tracking, data controls, and clearer escalation paths.
I led a 13-person operations team and standardized execution paths that contributed to roughly 60% year-over-year growth in recorded order value in 2022. My work includes financial controls, order and debt tracking, quality control, internal tools, and process improvement.
More recently, I've led AI workflow initiatives for content operations and prediction-market research, designing evidence gates, approval paths, output validation, and regression checks so unreliable evidence does not become decision input.
Experience
Work history, roles, and key accomplishments
Current
• Led 2 AI workflow initiatives across a completed content operations build and an ongoing prediction-market research system.
• Redesigned a 4-stage content operations flow covering source research, review, approval, and publishing support.
• Defined 4 evidence gates covering data provenance, historical and live parity, fail closed handling, and root cause iteration.
• Structured development ac
Co-Founder | Business Systems Analysis & Operations Lead
Jan 2021 - Mar 2026 (5 years 2 months)
• Scaled operating infrastructure to 250+ client and partner environments and 20K+ records across high-volume digital operations.
• Managed over VND 100 billion (~US$3.8M) in payment and transaction activity and over VND 80 billion (~US$3.0M) in recorded order value.
• Drove ~60% YoY growth in recorded order value in 2022 by standardizing execution paths, strengthening process controls, and dele
Co-Founder | Operations Systems & Process Development
Sep 2018 - Dec 2020 (2 years 3 months)
• Built first operating workflows for customer records, order handling, transaction checks, debt tracking, vendor coordination, and exception handling.
• Unified scattered records into a 6-domain model covering customer, order, transaction, debt, evidence, and exception data.
• Converted founder-only routines into documented procedures, internal controls, review logic, and trained-operator execu
Customer Operations Specialist | Order Management & Unit Economics
Nov 2017 - Nov 2018 (1 year)
• Managed daily customer communication, order coordination, and follow-up across a 200+ client portfolio in a busy operating environment.
• Restructured per-order profitability tracking to give the team faster visibility into unit economics, order-level results, and margin issues.
Education
Degrees, certifications, and relevant coursework
International University - VNU HCMC
Bachelor of Engineering, Logistics & Supply Chain Management
2014 - 2018
Grade: 80.5/100
• Ranked #1 among Logistics entrants and #2 university-wide in the university entrance examination.
• Won First Place in IU Top Coder 2015, G-League.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
VietnamAuthorized to work in
Salary expectations
65k+ USD
Social media
Job categories
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