Tshiamo Mokgethi

I am a results-driven chat moderator with over 6 years of experience in customer service and administrative services. My expertise lies in fostering positive online interactions and efficiently resolving customer inquiries. I am proficient in using various chat moderation tools and CRM software, including Zendesk and LiveChat, which allows me to ensure seamless communication and exceptional service delivery.

Known for my strong attention to detail, I excel at managing multiple conversations simultaneously while maintaining a high level of professionalism. I am committed to supporting team objectives and enhancing customer satisfaction in fast-paced environments. My experience includes roles as a Chat Moderator at Cloudworkers and a Customer Service Representative at CipherWave, where I honed my skills in conflict resolution and customer support.