Nomusa Kubheka
@nomusakubheka
Empathetic customer support specialist skilled in remote live chat, email, and appointment setting.
South AfricaWhat I'm looking for
I am an empathetic, customer-focused support professional with experience providing phone, live chat and email assistance remotely. I consistently resolve inquiries efficiently, maintain detailed CRM records, and support appointment setting and lead pipeline management.
I have managed multiple online chat channels, coordinated with sales teams to nurture leads, and delivered excellent customer service across call center and online moderation roles. I bring strong organization, time management, fast typing (60+ WPM), and problem-solving skills to collaborative remote teams.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Belkins Agency
Mar 2020 - Dec 2020 (9 months)
Provided remote customer support and appointment setting for Belkins Agency, managed lead pipelines and coordinated with sales teams to reach prospects and drive consistent outreach results.
Online Chat Moderator
ChatWorld Online
Jan 2020 - Dec 2020 (11 months)
Moderated multiple online chat channels for ChatWorld Online, improving customer engagement and delivering timely, professional support across live chat platforms.
Call Center Agent
ABC Call Center
Jan 2020 - Dec 2020 (11 months)
Handled inbound and outbound calls, maintained accurate records in CRM and consistently exceeded weekly call and service targets.
Assistant Educator
Sunrise Primary School
Jan 2020 - Present (5 years 10 months)
Supported teachers at Sunrise Primary School by assisting classroom activities and communicating effectively to aid student learning and classroom management.
Waitress
Golden Spoon Restaurant
Jun 2019 - Present (6 years 5 months)
Served customers at Golden Spoon Restaurant, delivered excellent service, and strengthened teamwork to improve guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Malvern High School
Matric, Secondary Education
Completed Matric at Malvern High School with additional health and safety certification and Cisco certifications listed.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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