mikhail george

I’m a dedicated, detail-oriented professional with over 3 years of experience in customer support, content moderation, and team leadership. I enforce community guidelines and Trust & Safety protocols with a strong focus on accuracy, escalation handling, and service level agreement (SLA) performance.

In my most recent role as a Communities Customer Review Moderator, I investigated and escalated suspected abuse, spam, or coordinated manipulation. I maintained accuracy and productivity against SLAs while meticulously documenting the rationale behind decisions, and I partnered with Quality and Policy teams to clarify edge cases and strengthen guidelines and tooling.

Earlier, I supported customers across chat, email, and phone—diagnosing and resolving hardware and software issues, escalating complex cases when needed, and contributing to knowledge base articles. I also managed shift coverage as a Shift Leader, monitoring KPIs to coach performance and optimizing workflows through process improvement and clear documentation.