Andiswa Madlala
@andiswamadlala
Customer service professional and 3rd-year Industrial Engineering student with analytical strength.
South AfricaWhat I'm looking for
I am a customer service professional with over three years of experience, currently a 3rd-year Industrial Engineering student. I combine strong analytical thinking with practical service delivery skills, excelling in live chat support, customer inquiry management, and data annotation while maintaining high accuracy and efficiency.
I am highly familiar with South African current affairs, media, and social platforms, fluent in English and isiZulu, and equipped for reliable remote work with a PC, smartphone, and stable broadband. I am committed to continuous improvement, clear written communication, and effective issue resolution and escalation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Self Employed
Provided chat moderation, live chat support, and customer inquiry management with a focus on accurate information delivery and timely issue escalation. Maintained CRM data and improved response quality through attention to detail and problem-solving.
Customer Service Representative
Freelance / Contract
Provided chat moderation, live chat support, and customer inquiry management, achieving high accuracy in documentation and timely issue escalation. Maintained CRM data and improved response quality through attention to detail and problem-solving.
Education
Degrees, certifications, and relevant coursework
Unknown (university not provided)
Bachelor of Engineering, Industrial Engineering
Third-year Industrial Engineering student pursuing undergraduate studies while concurrently holding a high school certificate.
Unknown (secondary school not provided)
High School Certificate, Secondary Education
Completed a High School Certificate prior to university studies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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