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Andiswa Madlala

@andiswamadlala

Customer service professional and 3rd-year Industrial Engineering student with analytical strength.

South Africa
Message

What I'm looking for

I seek remote customer-service roles where I can apply chat support, CRM skills, and data annotation in a collaborative, improvement-focused team.

I am a customer service professional with over three years of experience, currently a 3rd-year Industrial Engineering student. I combine strong analytical thinking with practical service delivery skills, excelling in live chat support, customer inquiry management, and data annotation while maintaining high accuracy and efficiency.

I am highly familiar with South African current affairs, media, and social platforms, fluent in English and isiZulu, and equipped for reliable remote work with a PC, smartphone, and stable broadband. I am committed to continuous improvement, clear written communication, and effective issue resolution and escalation.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UP

Unknown (university not provided)

Bachelor of Engineering, Industrial Engineering

Third-year Industrial Engineering student pursuing undergraduate studies while concurrently holding a high school certificate.

UP

Unknown (secondary school not provided)

High School Certificate, Secondary Education

Completed a High School Certificate prior to university studies.

Tech stack

Software and tools used professionally

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Andiswa Madlala - Customer Service Representative - Self Employed | Himalayas