Open to opportunities

Tsholofelo Angel

@tsholofeloangel

Message

I resolve high-volume customer chats with empathy, accuracy, and fast response times.

South Africa

Message

What I'm looking for

I'm looking for a remote customer support or chat operations role where I can resolve high-volume enquiries, use CRM and digital collaboration tools, maintain accurate documentation, and grow my skills in customer service and operations.

I've supported high-volume digital conversations as a Freelance Chat Moderator and Remote Support Specialist, resolving user queries, escalating complex issues, and documenting feedback for FAQ and process updates. I use CRM workflows, AI-assisted chat tools, and clear written communication to maintain speed, precision, and policy compliance.

My administrative support experience at Witbank General Hospital and Olieven Eye Clinic strengthened my ability to manage records, schedules, client enquiries, email correspondence, and multiple priorities calmly. I'm comfortable collaborating remotely through Microsoft 365, Google Workspace, Slack, and Zoom.

Experience

Work history, roles, and key accomplishments

Freelance Chat Moderator

Remote

Jun 2024 - Jun 2026 (2 years)

Responded to high-volume user interactions and queries promptly across digital messaging platforms, ensuring a friendly and professional tone. Managed multiple simultaneous chat conversations efficiently while maintaining quality standards and response time targets.

Chat Moderation Customer Support Conflict Resolution Digital Communication

Remote Support Specialist / Chat Operations

Independent Contractor

Apr 2026 - Jun 2026 (2 months)

Delivered high-volume remote support and moderation across U.S.-based digital platforms, managing rapid turnarounds and high interaction density. Adapted seamlessly to U.S. business standards, EST/PST operational time zones, and complex digital CRM workflows.

Remote Support CRM Systems Slack Google Workspace Zoom

Administrative Clerk & Operations Support

Witbank General Hospital

Jan 2023 - Dec 2023 (11 months)

Managed professional email correspondence, calendar appointments, and stakeholder communications in a fast-paced environment. Maintained accurate records, digital filing systems, and database entries with strong attention to detail.

Correspondence Calendar Management Record keeping Database Management Administrative Support

Administrative Assistant | Receptionist

Olieven Eye Clinic

Jan 2019 - Dec 2020 (1 year 11 months)

Provided front-line customer and patient support, handling in-person, phone, and written enquiries professionally. Maintained office records, filing systems, diary scheduling, and administrative documentation.

Customer Service Receptionist Duties Record keeping Scheduling Administrative Support

Education

Degrees, certifications, and relevant coursework

Tshwane University of Technology

Diploma, Administrative Information Management

2021 - 2023

Pursued a qualification in Administrative Information Management, covering management information technology, business administration, information administration, and financial accounting.