Looking for a job

Millie R

@millier

Customer Support Professional at WeThinkCode_ handling first-touch support for 100+ daily students, staff, and corporate visitors.

South Africa

Message

What I'm looking for

I’m looking for full-time remote work during U.S. CST business hours, where I can provide customer or technical support and continue developing my Level 2 troubleshooting capabilities.

At WeThinkCode_, I serve as the first point of contact for students, staff, and corporate visitors, resolving administrative and technical inquiries and escalating complex issues while following them through to resolution.

At Cloudworkers, I provided remote moderation and support for international digital platforms, managing simultaneous communication channels and diagnosing user concerns. I’m also studying software engineering at WeThinkCode_ and developing my technical troubleshooting skills.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Assistant

Current

WeThinkCode_

Sep 2025 - Present (1 year 2 months)

Serve as first point of contact for 100+ daily students, staff, and corporate visitors. Apply structured problem-solving to resolve administrative and technical inquiries and escalate complex issues while maintaining ownership.

Customer Support Issue Triage Escalation Management Communication Skills Problem Solving

General Assistant

PEP Stores

Jun 2024 - Dec 2025 (1 year 6 months)

Managed high-volume POS transactions with 100% accuracy and resolved customer inquiries and complaints with professionalism. Balanced daily reconciliations and maintained operational compliance.

POS Transactions Customer Service Conflict Resolution Reconciliations Compliance

Chat Moderator / Virtual Assistant

Cloudworkers

Jan 2023 - Dec 2024 (1 year 11 months)

Provided 100% remote moderation and support for international digital platforms, managing multiple communication channels while maintaining SLA standards. Diagnosed platform-related user concerns and ensured policy-compliant resolutions.

Remote Support Moderation Multitasking SLA Compliance Written Communication

Education

Degrees, certifications, and relevant coursework

WeThinkCode_

Software Engineering Certificate, Software Engineering

2025 -

Peer-to-peer intensive coding program focused on full-stack development, with practical experience in logic, algorithms, debugging, and technical documentation.

Nic Diederichs THS

National Senior Certificate, Engineering Graphics & Design, Civil Technology

National Senior Certificate with key subjects in Engineering Graphics & Design and Civil Technology, focusing on structural logic, technical precision, and analytical problem-solving.