Open to opportunities

Tshepo User

@tshepouser

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Customer-focused Computer Science student and experienced service representative.

South Africa

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What I'm looking for

I seek a role in a reputable, growth-oriented company where I can apply customer support and scheduling skills, advance technically, and take on increasing responsibility in a collaborative, performance-driven culture.

I am a Bachelor of Science in Computer Science student with hands-on customer service experience across telecoms and fleet management industries. I consistently deliver professional, honest support, meet scheduling and performance targets, and have a track record of upselling and resolving technical and billing queries.

I pride myself on punctuality, strong communication, and relationship management; I quickly learn systems and processes, coordinate high-volume scheduling, and aim to grow into more technical or supervisory roles within a reputable organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix Webhelp

Oct 2024 - Present (1 year)

Assist customers with billing and technical phone issues while maintaining professional tone, adherence to strict timekeeping, and reducing repeat calls within 3 days.

Customer Service Billing Support Time Management Upselling Problem Solving CRM Multilingual Support

Scheduling Agent

Cartrack

Jul 2024 - Oct 2024 (3 months)

Scheduled and resolved fitment appointments for tracking unit installations, managed conflicts, reported daily to supervisors, and met targets of ~40 fitments per day.

Scheduling Appointment Management Conflict Resolution Reporting Time Management Operations

Customer Service Agent

Comcast Xfinity

Jun 2023 - Jun 2024 (1 year)

Resolved customer service issues for Xfinity services, ensured customer satisfaction, upsold additional services, and adhered to workforce management and product knowledge requirements.