Mandisa Mthethwa
@mandisamthethwa1
I resolve customer issues and deliver high-performing technical support.
South AfricaWhat I'm looking for
At Concentrix, I support UK customers with online grocery orders, delivery, payment, billing, and promotional enquiries while maintaining customer satisfaction scores above 95%.
Previously at CCI South Africa, I provided first-line technical support for US internet, landline, and cable TV customers, ranked highly for FCR and NPS, and exceeded sales targets through solution-based selling.
Experience
Work history, roles, and key accomplishments
Delivered customer support to UK customers via phone and email, processed online grocery orders, and resolved delivery, payment, and billing enquiries. Maintained high customer satisfaction scores above 95% and met productivity and compliance targets.
Education
Degrees, certifications, and relevant coursework
J.G. Zuma High School
National Senior Certificate, General
Completed the National Senior Certificate, achieving top 5 ranking and receiving the School BookWorm award.
University of KwaZulu-Natal
Bachelor of Arts, Psychology and English
Pursued a Bachelor of Arts with majors in Psychology and English, focusing on human behaviour, communication, and research skills.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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