Hope Cindy Petersen

As a dedicated Customer Service Specialist with over three years of experience, I pride myself on my ability to connect with customers and resolve their issues effectively. My journey began in the technical support sector, where I honed my skills in conflict resolution and technical troubleshooting. I have consistently exceeded upselling goals and maintained high service quality, even during challenging transitions.

Currently, I am expanding my expertise as a Teacher Assistant, where I support lesson planning and foster inclusive education environments. My commitment to empathy and active listening has allowed me to create meaningful connections with learners and clients alike. I am passionate about leveraging my skills to enhance customer experiences and drive retention in any role I undertake.