Open to opportunities

Tshepiso Motaung

@tshepisomotaung

I’m a client liaison and contact-centre agent delivering customer satisfaction through CRM tracking and efficient service management.

South Africa

Message

What I'm looking for

I’m looking for a client-focused role where I can manage high-volume requests, track service delivery in CRM systems, and support SLA-compliant operations—using my communication and reporting strengths to improve customer satisfaction and team performance.

I’m a highly motivated, client-focused professional with over 5 years of experience in customer service, administrative support, and client liaison roles. I manage customer interactions efficiently, track service delivery through CRM systems, and support internal teams in meeting operational targets in fast-paced environments.

In my most recent client liaison/contact centre work, I responded to high volumes of client service requests through SAP, tracked job progress, and updated clients on ticket status and resolution timelines. I maintained consistent communication, conducted follow-up surveys, and escalated unresolved issues promptly, while compiling daily and weekly service reports for performance tracking and SLA compliance.

I also bring strong front-line experience from customer-facing roles—handling calls with professionalism, providing product knowledge and brand advocacy, supporting upselling and sales targets, and maintaining organized service and inventory processes. I’m looking for a role where I can strengthen client relationships and drive reliable service outcomes using tools like SAP, Zoho, and HubSpot.

Experience

Work history, roles, and key accomplishments

Client Liaison / Contact Centre Agent

Bidvest Facilities Management

Sep 2022 - Apr 2025 (2 years 7 months)

Handled high volumes of client service requests through SAP and tracked job progress, updating clients on ticket status and resolution timelines. Compiled daily/weekly service reports, maintained SLA compliance support, conducted follow-ups and escalated unresolved issues to ensure customer satisfaction.

Customer Service Contact Centre Operations SAP SLA Client Liaison Reporting Conflict Resolution

Store Assistant / Brand Rep

Rain Skincare

Dec 2020 - Aug 2022 (1 year 8 months)

Provided tailored customer service, explained product features, and promoted brand values through consistent, knowledgeable interactions. Supported sales target achievement through upselling, handled point-of-sale purchases, managed stock replenishment and inventory checks, and maintained visual merchandising standards.

Customer Service Excellence Product Knowledge Upselling Point of Sale Inventory Management Visual Merchandising Sales Support Team Collaboration

Sales Representative & Promoter

Ultra-Vision Brand

Jan 2018 - Nov 2019 (1 year 10 months)

Promoted brand products in retail spaces and supported event activations through on-site customer engagement and product demonstrations. Collected client feedback, maintained product presentation standards, and achieved assigned sales targets during promotional periods.