Open to opportunities

nonkululeko kunene

@nonkululekokunene

Message

Customer service professional skilled in call-centre support, client care, and brand activation.

South Africa

Message

What I'm looking for

I am seeking a challenging customer-service role in a growing organisation where I can resolve client issues, run promotions, and grow professionally.

I am a dedicated customer care professional with experience as a call centre agent and brand ambassador, focused on resolving network, SIM, contract and prepaid issues while maintaining calm, patient, and empathetic communication. I consistently build rapport, meet deadlines, multitask under pressure, and use customer service platforms to capture and follow up on client information.

I have hands-on experience running in-store promotions, activations and competitions to raise product awareness and ensure customers leave informed. I am organized, detail-oriented, and committed to delivering excellent service and measurable results for growing organisations.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Merchants Vodacom

Mar 2019 - Aug 2021 (2 years 5 months)

Handled inbound and outbound customer service calls resolving network, SIM, contract, and prepaid billing issues and updated customers on payments, improving issue resolution and customer satisfaction.

Customer Service Outbound Calling Billing Troubleshooting CRM Systems Multitasking Communication Empathy

Brand Ambassador

Zinto Marketing

Apr 2017 - Sep 2018 (1 year 5 months)

Conducted in-store promotions, activations, and competitions to raise product awareness and ensured customers left with comprehensive product and service information.

Face To Face Sales Customer Engagement Communication Competitive Promotions Reporting