Open to opportunities

Trouble Cat

@troublecat

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Customer Support Specialist with 5+ years’ experience resolving issues across telecom, banking, and hospitality.

Cameroon

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What I'm looking for

I’m looking for a customer-focused role where I can handle live chat and email support, use CRM systems to track cases, and help customers quickly—ideally with opportunities to grow in remote, high-volume support environments.

I’m a Customer Support Specialist with 5+ years of experience delivering high-quality support across telecommunications, banking, hospitality, and remote environments. I focus on resolving customer issues efficiently while maintaining strong client relationships.

I’m skilled in live chat and email support, handling high-volume inquiries, and using CRM systems to keep data accurate. In my roles, I consistently worked to improve retention and the overall user experience.

My experience includes leading daily customer interactions as a Sales Manager at Chacko Sports, plus serving 40+ customers daily as a Hospitality Assistant. I’ve also supported customer inquiries and sales with Orange and contributed to onboarding and engagement at UBA.

I enjoy collaborating in remote teams, reporting issues, and improving service quality through clear communication. I bring a practical, customer-first mindset and strong admin discipline from managing confidential records as an Exam Secretary.

Experience

Work history, roles, and key accomplishments

Sales Manager

Chacko Sports

Jan 2024 - Jan 2025 (1 year)

Handled 30+ daily customer interactions, resolving issues and improving customer retention. Managed day-to-day customer engagement to ensure timely follow-up and satisfaction.

Customer Support Customer Retention Sales & Management CRM Systems Data Entry Customer Engagement

Exam Secretary

GCE Board

Jan 2015 - Jan 2021 (6 years)

Managed confidential records and handled administrative tasks for the GCE board over multiple years. Ensured documentation accuracy and reliable day-to-day operations.

Records Management Administrative Support Scheduling & Compliance Office Administration Customer Service

Telecom Sales Rep

Orange

Jan 2015 - Jan 2017 (2 years)

Assisted 50+ customers daily with inquiries and support, resolving issues efficiently. Maintained strong customer relationships while handling high-volume requests.

Telecommunications Sales Customer Support CRM Systems Data Entry Customer Relationship Management Troubleshooting