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Fembe Okon

@fembeokon

Customer Service Representative supporting customers remotely through email, chat, Zoom, and phone, with Salesforce CRM and Zendesk experience.

Cameroon

Message

In my freelance remote work as an Online English Tutor & Customer Support Specialist, I provide customer assistance by email, chat, Zoom, and phone. I respond to website form submissions and course questions, and help with receipts and certificates of attendance.

I log customer interactions in CRM systems and support faculty with Zoom course kick-offs and customer sign-in. At Community Support Initiative, I responded to phone and email inquiries, handled support tickets, and maintained customer records.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor & Customer Support Specialist

Current

Freelance / Remote

Jan 2022 - Present (4 years 9 months)

Provided timely, courteous assistance to customers via email, chat, Zoom, and phone. Managed inquiry management, logged interactions in CRM, and supported faculty in initiating Zoom courses.

Customer Support Email Chat Zoom Phone CRM Management Salesforce Inquiry Management Course Approvals And Renewals Certificates Active Listening problem resolution Collaboration

Customer Service & Admin Assistant

Community Support Initiative

Jan 2021 - Dec 2022 (1 year 11 months)

Responded to phone inquiries and email requests, handling customer support tickets. Maintained accurate records of customer interactions, managed calendars, appointments, and digital files.