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MOUSSANGO JOSUE

@moussangojosue

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Customer service and business development specialist skilled in CRM, remote support, and CSAT.

Cameroon

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What I'm looking for

I’m looking for a remote-friendly role where I can own omnichannel customer support, deliver strong CSAT results, and contribute to business growth through CRM-driven follow-ups, prospecting, and retention.

I’m a marketing, communication, and sales Bachelor’s graduate with 3 years of cumulative experience in high-volume customer service, remote support, and business development. I adapt quickly to remote operations and manage customer-facing workflows with strong CRM proficiency.

At Orange Money Cameroon, I handled over 100 inbound calls daily to resolve issues and improve customer experience. I also supported merchant onboarding through targeted outbound campaigns (up to 150 clients/month), managed complex disputes with tact, and maintained consistent Customer Satisfaction (CSAT) tracking.

In business development, I delivered strategic growth by expanding a client portfolio by 15% within 1 year through field and remote prospecting. I’ve owned B2B/B2C prospecting, built tailored commercial proposals, negotiated deals, and maintained retention and KPI performance through disciplined portfolio management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Orange Money Cameroon

Handled over 100 inbound calls daily to resolve customer requests and improve customer experience. Managed merchant support and onboarding through outbound campaigns, resolved disputes, and tracked CSAT while maintaining records in internal CRM software.

Customer Service Inbound Calls Outbound Merchant Support Dispute Resolution CSAT CRM Management Case Documentation

Account Manager & Business Developer

Gebucos

Managed an active client portfolio through regular follow-ups, value-added advisory, and retention management. Consistently achieved and exceeded executive-set KPIs.

Account Management Follow up Retention Management Advisory KPI Management Client Relationship Management

Account Manager & Business Developer

Kreate Deco Cameroon

Supported business development through field and remote prospecting, contributing to a 15% client portfolio growth within 1 year. Conducted B2B/B2C prospecting, developed tailored commercial proposals, and negotiated deals.

Business Development Prospecting Negotiation Direct Sales

Education

Degrees, certifications, and relevant coursework

Bachelor's Degree in Marketing, Communication, and Sales

Bachelor's Degree in Marketing, Communication, and Sales, Marketing, Communication, and Sales

Earned a Bachelor's Degree in Marketing, Communication, and Sales, with a focus on marketing strategy, operational communication, consumer psychology, and commercial negotiation techniques.