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Trizah Ngenia

@trizahngenia

Customer Support Representative at CCI Kenya, resolving customer issues through live chat and email and documenting cases in Zendesk.

Kenya

Message

At CCI Kenya, I provided customer support through live chat and email, handling inquiries and resolving issues with clear, accurate communication. I documented cases in Zendesk and followed up to support continuity.

I also used Slack to coordinate when additional support was needed, and Text Blaze to improve response efficiency and consistency. Earlier at Sana Industries, I maintained production and inventory records using Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

CCI Kenya

Jan 2024 - Feb 2026 (2 years 1 month)

Provided professional customer support through live chat and email in a high-volume contact center environment. Resolved customer issues, documented interactions in Zendesk, and collaborated with colleagues via Slack.

Customer Support Live Chat Email Support Zendesk Slack Documentation Multitasking Problem Solving Written Communication

Production Clerk Assistant

Sana Industries

Jan 2022 - Dec 2023 (1 year 11 months)

Maintained accurate production records and assisted in preparing inventory and production balance sheets. Updated Excel spreadsheets with stock movement and managed barcode documentation.

Excel Documentation Inventory Management Record keeping Data Entry

Production Team Leader

Sana Industries

Jan 2021 - Dec 2022 (1 year 11 months)

Monitored production progress and recorded figures against daily targets. Compiled end-of-day reports and collaborated with production teams to ensure accurate reporting.

Production Monitoring Reporting Teamwork Data Recording