At CCI, I represented the client’s brand and responded to customer inquiries through solution-driven emails and live chat. I also handled inbound and outbound calls, resolving customer issues while following brand guidelines.
I managed tickets, chats, and calls in a fast-paced environment and shared updates with clients, teams, and management by email.
At Co-operative Bank of Kenya, I organized employee documents and updated records in the HR database. I also assisted colleagues with administrative requests and clarified paperwork instructions with team members.
