Looking for a job

Shannie Ogingo

@shannieogingo

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I lead chat support teams and resolve complex customer order issues.

Kenya

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What I'm looking for

I'm looking for a dynamic, challenging role where I can apply my customer service, team leadership, communication, and program support experience while continuing to grow professionally.

I've supported Instacart customers at CCI Kenya, helping them place orders, answer product questions, and resolve delivery-related issues through chat.

As a Team Leader, I've led, mentored, and managed chat specialists to meet company goals in a collaborative, fast-paced environment.

I use clear written communication to de-escalate complex situations and provide effective solutions while maintaining service quality.

I've also supported monthly programs for girls at Beyond Water Project, coordinated events, and captured and organized photography for internal reporting.

Experience

Work history, roles, and key accomplishments

Chat Specialist & Team Leader

CCI Kenya

Jan 2023 - Jan 2026 (3 years)

Led and mentored a team of chat specialists, driving performance to meet company goals. Provided exceptional customer support for the Instacart campaign, resolving complex order issues and ensuring high service quality.

Team Leadership Customer Support problem resolution Written Communication Live Chat Performance Management

Program Support & Documentation Assistant

Beyond Water Project

Jan 2022 - Present (4 years 9 months)

Supported the execution of monthly programs for girls, ensuring smooth operation. Captured and edited visual content for internal reporting and assisted with event coordination.

Program Facilitation Visual Documentation Photography Event Coordination Organization

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor In Performing art and film production, Performing Art and Film Production

2022 -

Completed two years of coursework in performing art and film production, covering film production, acting, scriptwriting, and media studies. Discontinued studies due to financial constraints.