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Mercy Kamau

@mercykamau5

Customer Care Representative at CCI Global, handling 50–80+ customer interactions daily.

At CCI Global, I handled 50–80+ customer interactions daily and used Zendesk, Salesforce, HubSpot CRM, Monday.com, and Slack to document cases and follow up with customers.

At Safaricom, I supported customers with account, billing, and service issues across phone, email, and live chat. My work contributed to an 80% increase in customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

CCI Global

Jan 2025 - Feb 2026 (1 year 1 month)

Managed 50-80+ customer interactions daily while maintaining quality and professionalism. Utilized Zendesk, Salesforce, HubSpot CRM, Monday.com, and Slack to document interactions and track cases.

Zendesk Salesforce HubSpot Monday.Com Slack Customer Service Communication Skills Problem Solving

Customer Support Representative

Safaricom

Mar 2023 - Jan 2025 (1 year 10 months)

Handled high volume of customer inquiries, resolving account, billing, and service-related issues with accuracy and empathy. Increased customer satisfaction by 80% and contributed to good reviews.

Customer Service Communication Skills Problem Solving Empathy Adaptability