Open to opportunities

Shanice Beatrice

@shanicebeatrice

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Reliable creative admin with strong communication and organizational skills.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities in a supportive environment, where I can utilize my skills in customer support and administration.

I am a reliable and organized individual with a strong sense of responsibility and a passion for growth. My experience spans customer support, sales, transcription, and administrative roles, allowing me to develop strong communication skills, critical thinking, and the ability to stay calm under pressure. I thrive in dynamic environments and work well both independently and in team settings.

In my recent role as a Customer Support Representative at CCI Kenya, I resolved customer queries using tools like Zendesk and Slack, maintaining high first-contact resolution and customer satisfaction scores. My previous experience as an Executive Assistant involved managing calendars, inboxes, and task coordination, where I delivered high-quality client reports and presentations. I am dedicated to providing empathetic and efficient service, ensuring that client needs are met with attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

CCI Kenya

Sep 2024 - Feb 2025 (5 months)

Resolved customer queries via Zendesk and Slack, delivering empathetic and efficient service. Maintained high first-contact resolution and CSAT scores.

Zendesk Slack Customer Support Conflict Resolution CRM Software

Executive Assistant

Athena

Mar 2024 - Aug 2024 (5 months)

Managed calendar scheduling, inboxes, and task coordination, delivering high-quality client reports and presentations. Handled client communications with attention to detail and managed social media platforms.

Calendar Management Inbox Management Social Media Management Presentation Skills

Online Sales Agent

Moko Home + Living

Nov 2023 - Feb 2024 (3 months)

Assisted customers with product inquiries and order support, upselling and recommending products based on client needs. Worked with logistics to track and resolve delivery issues.

Customer Service Upselling Logistics Coordination

Customer Support Representative

CCI Kenya

Jun 2022 - Oct 2023 (1 year 4 months)

Addressed customer complaints or concerns and provided solutions. Escalated issues when necessary to ensure timely resolution.

Customer Service Customer Escalation Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts, Economics

Studied economic principles, theories, and their application to real-world scenarios. Gained analytical skills in microeconomics, macroeconomics, and econometrics.

State House Girls High School

KCSE, Secondary Education

Completed secondary education, focusing on a broad curriculum to prepare for national examinations. Developed foundational knowledge across various subjects.