Frank Otieno

I am a customer service professional with over one year of hands-on experience supporting clients via email, live chat, and phone, focused on delivering positive customer experiences and representing client brands consistently.

I’ve developed strong written and verbal communication, problem-solving, and time-management skills while using tools such as Microsoft Office, Slack, Zendesk, Freshdesk, and Gorgias, and supporting e-commerce platforms like Shopify and Amazon.

I work independently and collaboratively, contribute ideas to improve service, and bring practical production-floor experience from a molding technician role where I maintained quality control, troubleshooting, and machine setup.