Looking for a job

Eunice Wanini

@eunicewanini

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I resolve customer issues across phone, email, and live chat channels.

Kenya

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What I'm looking for

I'm seeking a remote customer service or customer support role where I can handle customer enquiries, resolve issues across phone, email, and live chat, and provide clear, professional support.

I've supported customers at CCI Kenya Limited and Sendwave across phone, live chat, and email, resolving complaints, account concerns, technical issues, and sales-related enquiries.

At CCI Kenya Limited, I logged interactions in CRM systems, maintained accurate customer records, escalated complex cases, and worked toward response-time, CSAT, and quality KPIs while supporting the KPLS client account.

At Sendwave, I guided customers through money transfer and payment issues, handled high volumes of conversations, and maintained a professional, friendly approach while protecting customer confidentiality.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya Limited

Mar 2025 - Apr 2026 (1 year 1 month)

Handled customer enquiries through calls, live chat and email, and resolved complaints and technical issues. Used CRM systems to log interactions and supported client KPIs including response times and CSAT.

Customer Support Complaint Handling Problem Solving CRM Ticketing Systems Live Chat Email Support Phone Support Troubleshooting Escalation Management Sales Support KPI Management CSAT

Customer Service Representative

Sendwave

Jan 2022 - Jan 2023 (1 year)

Responded to customer enquiries via live chat, email and phone, and assisted with money transfer and account-related issues. Handled complaints, used CRM systems, and managed high volumes of conversations while maintaining professionalism.